To keep our spa party prices optimal for our clients we accept e-transfers (payable 3 days in advance) and cash only (payable at the start of your party), although we prefer not to accept cash when possible. We can accept credit cards (payable 3 days in advance) but an additional 3.5% service charge will apply, as we have chosen not to integrate credit card processing fees into our pricing as most choose e-transfer. 

Our staff will work very hard to make your spa party a special experience. Gratuities (in the range of 15-20% of the service value) are customary for beauty professionals.

For our client’s convenience on your booking invoice we break down what 15% of your service value is because you do not need to leave gratuities on non-services like crafts, decor, goody bags, taxes or travel.

If you're not fully satisfied with your spa party experience in a way that you feel warrants a 15% gratuity you can contact management at the time of your booking to discuss the removal of this automatic gratuity. Please note, absolutely no refunds for gratuities will be given after they have been paid to staff. 

As little or as many kids/teens can attend so long as at least $165 in services are received for kid/teen mobile spa birthday parties. On Fridays, Saturday’s and Sundays we require a minimum party value of $200 for kid/teen mobile spa birthday parties ($165 must still be in services, the remaining $35 can also be in services or they can be in non-service add-ons like crafts, decor or goody bags). 

We require $200 in services for adult mobile spa parties like bachelorette / stagette parties, bridal showers and corporate wellness parties. 

Our kids/teen spa birthday parties are approx. 2-3 hours long (most commonly 2.5 hours) depending upon the spa birthday party package, number of girls and add-on activities. Due to unforeseen circumstances we may run over the allotted time. For this reason, we recommend having parents pick up their children 30 minutes (at a minimum) to 1 hour after our scheduled party end time. Please also ensure to have the girls arrive at least 15 minutes in advance of the spa party start time.

Adult mobile spa parties are typically 2.5-4 hours long pending chosen services. 

We can provide you with a more accurate time estimate once we know the exact guest numbers and services requested by all guests as the number of technicians we send is based upon your party service value. If you desire a certain party length (ie. keeping your party under 2.5-3 hours, for example) we can make suggestions to remove or add certain services to help you optimize timing. 

Our adult mobile spa parties (like bachelorette, stagette, bridal shower, corporate wellness) and kid/teen spa birthday parties may be booked everyday from 10am to 9pm (if later is desired, a late night surcharge will apply).  

Although we have some flexibility, we usually try to book mobile spa parties at standard times however. On Saturdays our first mobile spa party begins at 12pm or earlier (ie. 11am/11:30am, etc) and the second mobile spa party begins 4:30pm or later. For sleepovers we can do a later start time, such as 5/5:30/6/6:30pm. On Sundays our mobile spa parties begin at 11am or earlier and 3:30pm or later. If you desire a mid-day mobile spa party start time on the weekend (ie. 1 or 2pm time) please inquire with us. Monday through Friday our standard mobile spa party start time is 6 or 6:30pm but we are often available in the daytime anytime for corporate wellness spa party bookings. Alternate times may be accommodated, upon request and availability.

The number of technicians we bring to your girl's mobile spa birthday party depends upon the total service value of your girl's birthday party (service value = your birthday party package and service add-ons multiplied by the number of girls). Aside from the Absolutely Adorable party package, when you spend $165 in services (our minimum requirement) we endeavour to bring one technician, $330 = two technicians, $495 = three technicians and so forth. Please note that products, crafts, goody bags, decor rentals, taxes, travel charges and gratuities are not services and therefore do not count towards your service value. *The Absolutely Adorable party package requires $200 in services per technician given that package is performed more quickly than other packages.

For bachelorette / stagette, bridal shower, baby shower and corporate spa parties we endeavour to send 1 technician for every $200 in services you book. When you spend $200 in services (our minimum requirement) we would send one technician, $400 = two technicians, $600 = three technicians and so forth.

A minimum $25 travel fee applies to all mobile spa party bookings. For mobile spa parties beyond a set number of km’s from our base location (where we store our mobile spa party supplies) in each city, we will need to charge slightly more than $25. We will provide you with an accurate travel charge quote once you provide us with the spa party address.

Parking reimbursement for our staff is only applicable when free parking is not available. 100% reimbursement of any parking fees our staff incur must be reimbursed. Parking fees need to be paid directly to the technician(s) in cash on the day of and not included in any party payments (unless the booking is a corporate booking to be invoiced). If a client has a preferred place for our staff to park, the clients is to advise at the time of party confirmation.  It is the client's responsibility to advise us if free parking is not available. Should clients fail to, parking charges will still need to be paid for all staff in attendance that drove to their mobile spa party booking.

If your kid/teen mobile spa birthday party package includes our organic group facial service we recommend having thinly sliced room temperature cucumbers on hand (lay them on a paper towel to soak up any juice). We also recommend having a few extra birthday party activities for the girls to do while they wait for their spa services. We have plenty of suggestions on our best birthday party ideas and games blog post. Otherwise, all we require is seating for the guests to sit in. 

We actually only require a very small space (6 feet x 4 feet of floor space approximately). The best setup for manicure/pedicure treatments is to have spa guests sit on the end seats of a couch. For pedicure services the spa guests place their feet on a stool and our technicians have a comfortable cushion to sit on, on the floor. For manicure services we place a floating manicure table on each spa guest’s lap. Our technicians sit on a stool in front of the spa guest while performing their manicure service. We ask that you move any coffee tables away if they are close to the couch, so that our technicians will have room to sit in front of the couch.

Bar stools work wonderfully for girls to sit on if we are performing hair services, otherwise regular kitchen chairs will do.

Good lighting is essential for our spa technicians as is a clean, clutter-free and smoke-free environment. We appreciate removing pets from the party area for the duration we are in attendance. Please leave a parking spot open that is close to the entrance of your home and a pathway that is free of snow. This ensures we can carry supplies to and from your home safely.